Product principle
AI should augment judgment, not cosplay as magic.
AI-Native Product Leadership
Product architectures for discovery, engagement loops, and creator ecosystems.
Bianca Starling — I turn product complexity into scalable systems across AI discovery, engagement loops, and creator ecosystems.
Core Positioning
The operating throughline is consistent: architect discovery, behavior loops, and platform foundations that scale outcomes instead of isolated features.
Flagship Systems
System
Conversational + semantic retrieval architecture for precise learning discovery and recommendation quality.
System
Follow-feed engagement architecture that compounds peer activity into repeat creator and learner loops.
System
Multi-channel operating architecture for content, delivery, and institutional rollout across regional units.
Systems
Explore the operating modules behind the work: architecture, principles, and linked execution evidence.
Hybrid discovery architecture combining semantic retrieval, lexical precision, and conversational orchestration for learning intent resolution.
Explore system Architecture blockLoop-based community system connecting creator activity, feed distribution, and follow behavior into repeat engagement.
Explore system Architecture blockOperating system for weekly evidence intake, synthesis, prioritization, and decision review.
Explore system Architecture blockNational-scale learning architecture connecting strategy, content infrastructure, educator operations, and learner access surfaces.
Explore systemHow I Think
Product principle
AI should augment judgment, not cosplay as magic.
Product principle
Great marketplaces are behavior systems, not catalog pages.
Product principle
Discovery is an operating habit, not a workshop ritual.
Product principle
Community products need loops, not one-off features.
Selected writing
What the Model Context Protocol actually is, why it matters for product managers, and how to design an MCP integration that makes your product genuinely smarter — not just AI-washed.
Read AIThe AI features that fail are the ones trying to replace human judgment. The ones that succeed make humans better at being human. Here's the design framework I use to tell the difference.
Read EdTechThe systems, the surprises, and the hard-won lessons from building a national digital learning ecosystem across 500+ SENAI schools in Brazil — and what it taught me about product at scale.
ReadIf you're building products where AI, behavior design, and platform strategy need to work as one system, let's talk.
Product leader focused on AI-powered products that drive measurable outcomes across learning and community platforms.
I build systems that connect human behavior, product strategy, and operational execution to unlock growth.
AI Strategy & Product Innovation: Shaping Skillshare's AI strategy and designing a multi-agent MCP foundation for intelligent discovery.
Community Growth & Engagement: Delivered 25% increase in daily engagement through the Creative Feed and recommendations.
Continuous Discovery & Insights: Built discovery operating habits and accelerated qualitative synthesis with AI support.
Marketplace Expansion: Launched monetization paths through digital products and Creator Hub experiences.
EdTech Transformation: Led SENAI digital initiatives across 500+ schools and presented at Google's Government & Education Summit.
Awarded for finding creative ways to ship when resources were constrained.
Awarded for applying AI innovation in pragmatic product development.
Global recognition for high impact during organizational change.
IESB · Brasilia, Brazil
Turning point
Learned how digital learning systems actually work behind the scenes and scaled content operations.
Context
Started in hands-on production and moved into instructional architecture while distance education scaled quickly in Brazilian higher education.
Scope
Owned content production workflows, didactic quality, and cross-team delivery for online programs.
Outcome highlights
FAZU · Uberaba, Brazil
Turning point
Built the operational infrastructure of an online school, not only isolated courses.
Context
FAZU needed a full institutional distance-learning operation, including platform, process, pedagogy, and regulatory execution.
Scope
Led end-to-end e-learning operations across LMS setup, course structure, delivery readiness, and accreditation workflows.
Outcome highlights
IMP Online · Brazil
Turning point
Validated a streaming-style learning experience before full product implementation.
Context
The core experience was functional but not engaging enough for modern digital learning behavior.
Scope
Prototyped and validated a video-first learning UX before committing to larger platform investment.
Outcome highlights
Unyleya Educacional · Brasilia, Brazil
Turning point
Transitioned fully into product leadership with measurable business outcomes.
Context
Unyleya needed faster publishing velocity and stronger digital product differentiation in a competitive education market.
Scope
Led CMS and student experience product strategy tying operational efficiency to growth outcomes.
Outcome highlights
SENAI National Department · Brasilia, Brazil
Turning point
Led national digital transformation work connecting strategy, educator tools, and learner experience.
Context
SENAI required a coherent national digital ecosystem to scale quality learning across a large school network.
Scope
Connected strategy, repository infrastructure, teacher enablement, and learner products with public-private AI collaboration.
Outcome highlights
Voxy · New York, USA (Remote)
Turning point
Built stronger product operating systems: discovery habits, design consistency, and platform integration.
Context
After growth and acquisitions, Voxy needed stronger product operating discipline and unified platform direction.
Scope
Led platform and process improvements spanning discovery, publishing, and cross-system integration.
Outcome highlights
Skillshare · New York, USA (Remote)
Turning point
Scaled impact across engagement, marketplace growth, and company-wide AI strategy.
Context
Skillshare needed to grow community engagement while establishing a practical AI foundation across product surfaces.
Scope
Led initiatives across feed engagement, creator monetization, product-led operating process, Product Intelligence Hub development, and MCP-based AI strategy as Senior PM and later Lead PM.
Outcome highlights
Redesigned the course publishing workflow from 1 week to 31 minutes, enabling faster content iteration and contributing to 200% revenue growth.
1 week → 31 minutes publishing time
Streamlined teacher operations and redesigned the learner experience interface, improving operational efficiency and student engagement metrics.
Led the nationwide digital transformation of Brazil's largest vocational training network — modernizing 500+ schools and securing multimillion-dollar funding.
Digital transformation across 500+ schools; multimillion-dollar funding secured; presented at Google Summit
Built an AI engine with Google and Atos that analyzes student profiles, job market demands, and SENAI's course catalog to recommend personalized learning paths.
AI-driven career guidance aligning training with labor market needs — developed with Google and Atos
Built the Portal de Recursos Didáticos SENAI — a pioneering platform with the world's first SCORM-Google Classroom integration and an in-house cloud solution that cut storage costs by 70%.
70% cloud storage cost reduction; world-first SCORM + Google Classroom integration; nationwide teacher community
Built an AR app that brings 3D industrial machinery and equipment to life in classrooms — available on iOS and Android.
Launched the SENAI Estante Virtual — a free library of 1000+ educational titles on iOS, Android, and web, with offline reading for students in low-connectivity areas.
1000+ free titles; iOS, Android, and web; offline-first for rural Brazil
Introduced Continuous Discovery Habits across Voxy's product team — establishing structured interview cadences, opportunity mapping, and hypothesis testing that became core to how the team shipped.
Led the full rebuild of Voxy's AI-powered publishing platform, enabling multilingual course authoring and significantly improving publishing productivity.
Designed and rolled out a structured product request and prioritization system using Productboard, replacing ad-hoc stakeholder management with a transparent, repeatable process.
Led Skillshare's AI strategy across semantic search, conversational discovery, and MCP architecture to improve how learners discover and navigate content.
Unified AI foundation for natural-language discovery, learner guidance, and internal AI tooling
Transformed Skillshare from a content marketplace into a creative community platform by launching a personalized feed and follow system.
25% increase in daily engagement
Expanded Skillshare's creator marketplace beyond class subscriptions by integrating 1-1 sessions and digital products from an acquisition.
Introduced a headless CMS architecture using Builder.io to decouple marketing and discovery surfaces from engineering cycles.
Bachelor in Product Design & Graphic Design
University of Brasilia · 2011
Mechatronics Engineering (Coursework)
University of Brasilia · 2004-2006
Product-led Certification
Pendo & Mind the Product
Identifying Hidden Assumptions
Product Talk Academy
Educational Product Manager
Future Education
Strategic Digital Transformation
TDS Company
The AI features that fail are the ones trying to replace human judgment. The ones that succeed make humans better at being human. Here's the design framework I use to tell the difference.
You don't need to understand the math. You do need to understand what recommendation systems can and can't do — and how to design products around them. Here's the practical version.
The systems, the surprises, and the hard-won lessons from building a national digital learning ecosystem across 500+ SENAI schools in Brazil — and what it taught me about product at scale.
What the Model Context Protocol actually is, why it matters for product managers, and how to design an MCP integration that makes your product genuinely smarter — not just AI-washed.
How a simple weekly interview habit transformed product decisions at Voxy — and why Teresa Torres's continuous discovery framework is the closest thing to a PM superpower I've found.
Product Insights Summit
Product Talk
Google Cloud
Menos 30 Fest
Open to discussing product leadership roles, AI product strategy, and interesting challenges in EdTech and community platforms.